FAQs

Local

1 Question:
Do I need to enablemy Location services for this egg hunt on my mobile?
Answer:
Yes, all Giant Eggs have been tagged with geo-location. Participants need to go within a designated parameter and take a selfie with the Giant Egg to complete the process. Participants will be automatically directed to the “Egg Found” screen. This process has to be repeated for each egg for all 60 Giant Eggs. Each Giant Egg can only be hunted once.

2 Question:
What do you mean by taking a selfie with the Giant Egg?
Answer:
Take a photo with the Giant Egg and ensure that both yourface and the Giant Egg can be seen clearly in the photo.

3 Question:
Why the uploading of my selfie is taking so long?
Answer:
This could be due to the image size of your selfie being uploaded. To speed up the uploading of your selfie, please adjust your camera to the lowest resolution.

4 Question:
Where can I find the Egg ID?
Answer:
You can find it on the top-left corner of the plaque at the base of the Giant Egg.


5 Question:
What is the minimum number of Giant Eggs that I need to hunt in order to qualify for a prize?
Answer:
The minimum number of Giant Eggs to be hunted in each of the three prize tiers for the weekly draws is 40, 50 and 60 Giant Eggs. Participants will qualify for the weekly draws when they attain the number of Giant Eggs according to the tiers within the stated week.

6 Question:
Can I continue to hunt for 60 Giant Eggs if I hunted 40 Giant Eggs in week 1?
Answer:
Yes, participants are entitled to win a maximum of one prize from each weekly draw. E.g. if 40 Giant Eggs were hunted for in Week 1 and another 20 Giant Eggs were hunted for in Week 2, the Participant will stand to win the prize for the 40 Giant Eggs tier in Week 1 and the prize for the 60 Giant Eggs tier in Week 2.

7 Question:
Will I be eligible for the grand draw after taking part in the weekly draw?
Answer:
Yes, as long as you have hunted all 60 Giant Eggs,you will be eligible for the grand draw.

8 Question:
Are there any Giant Eggs inside any of the attractions for this Great Egg Hunt?
Answer:
No, there are no Giant Eggs inside gated attractions this year.

9 Question:
How do I know if I am a winner for the Great Egg Hunt? Answers: The winning Participants will receive a letter with the redemption details via email within one calendar week.

10 Question:
Can I exchange for other prizes?
Answer:
No, prizes are non-transferable, non-exchangeable and non-cashable. SHBA reserves the right to substitute the prizes for other prizes of similar value. All prizes must be collected in person with proof of valid NRICs or passports, as well as a print out of the prize redemption letter(s).

11 Question:
Can I participate under the tourist category if I am a Singaporean or PR?
Answer:
No, it is strictly for tourists only and we require proof for verification during prize redemption.

Tourist

12 Question:
How do I participate in the Great Egg Huntunder the Tourist category?
Answer:
To qualify,you must have a minimum stay of 2 nights in Singapore with proof of travel.

13 Question:
How many prizes are there for redemption on each day under the Tourist category?
Answer:
Redemption is limited to the first 5 tourists daily.Tourists can stand to redeem the prize stated for every 10 Giant Eggs hunted during the Contest Period.

14 Question:
Where do I redeem my prize?
Answer:
Tourist may redeem their prize from the HarbourFront Centre Level 1 Customer Service. Passport and proof of travel showing a minimum stay of 2 nights in Singapore must be produced for redemption.

15 Question:
Where can I use my S$25 Resorts World Sentosa voucher?
Answer:
You can use it at any of the participating outlets in Resorts World Sentosa. Please find the list here: http://www.rwsentosa.com/language/en-US/Homepage/GiftVouchers

16 Question:
Do I need to have internet access to participate in the Great Egg Hunt?
Answer:
Yes, you will need to have data on your mobile to access The Great Egg-venture web-app. Moreover, all Giant Eggs have been tagged with geo-location. Participants need to go within a designated parameter and take a selfie with the Giant Egg found to complete the process thus the location service on your mobile has to be enabled.